Delivery & Returns

United Kingdom

Order Value Delivery Cost Delivery Service
Under £50 £5.95 Standard Delivery
£50 and over FREE Standard Delivery
Service Estimated Time
Standard Delivery 3–4 business days from dispatch*
*Excluding weekends, public and bank holidays.

Remote Region Delivery Charges

Zonal charges will apply to items going to the following areas.

Region Delivery Cost
Highlands and Islands £20
Isle of Wight £21

Both areas qualify for free shipping on orders over £100.

Please email us directly with any queries to hello@norshpetfood.com

Remote Regions

Order Value Delivery Cost Delivery Service
Under £50 £5.95 Standard Delivery
£100 and over FREE Standard Delivery
Service Estimated Time
Standard Delivery 3–4 business days from dispatch*
*Excluding weekends, public and bank holidays.

Processing & Dispatch

We aim to process and dispatch all orders within 2–3 working days.

Once your order has been dispatched, you'll receive a confirmation email along with tracking information (where available) so you can follow your parcel's journey.

Please note that delivery times are estimates and occasionally may be affected by factors outside our control.

Missed Deliveries & Returned Parcels

Please ensure your delivery address and contact details are entered correctly when placing your order.

If DPD attempts delivery and a parcel is subsequently returned to us because.

The delivery was incorrect

The parcel was not collected

Delivery attempted were unsuccessful

The parcel was refused.

We are unfortunately unable to resend the parcel free of charge.

If you would like the order resent, additional delivery charges will apply and must be paid before the parcel can be resent — this applies even where the original order qualified for free delivery.

If you're unlikely to be home during the day, you may wish to consider an alternative delivery address, such as your workplace. To receive delivery notifications by text, please provide a valid mobile number at checkout.

Returns

We want you and your dog to love every Norsh order. If something isn't right, we're here to help.

Changed Your Mind?

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your goods.

To be eligible for a return:

Products must remain unopened & unused

Products must remain in their original packaging

Products must be suitable for resale

Opened pet food cannot be returned for hygiene and food safety reasons, unless faulty, damaged or incorrectly supplied

To arrange a return, contact: customercare@naturopetfoods.com

For full details on cancellation rights, see our Terms & Conditions.

Returns Made Easy

Repack Your Items Securely

Ensure products are unopened, sealed and packed securely. We cannot accept opened pet food unless faulty.

Include Your Order Details

Order number, your name, email address and a contact telephone number. Order number is in your confirmation email.

Send Your Return

Return items to the address below.

Norsh Pet Food, 40 Corrigan Hill Road, Dungannon,

BT71 6SL, United Kingdom

Return Costs

If you are returning an order because you have changed your mind, you are responsible for the return postage costs.

Option 1: Arrange Your Own Return

Return your order using a courier or postal service of your choice.

We recommend obtaining proof of postage, returned items remain your responsibility until they reach us safely.

Option 2: DPD Collection Arranged By Us

We can arrange a collection through DPD.

£17.13 collection fee

Deducted from your refund.

Refunds

Once your returned goods have been received and inspected, we'll process your refund using your original payment method.


Refunds are typically processed within 7–10 working days, although your payment provider may take additional time to complete the transaction.


Where a DPD collection has been arranged by us, the £17.13 collection fee will be deducted from the refund amount.

Frequently asked questions

Where is my order?

Once your order has been dispatched, you'll receive confirmation and tracking details from DPD. If you haven't received these details or need additional assistance, please contact our customer care team.
How can I return an item from my order?

Simply email customercare@naturopetfoods.com with your order number and we'll guide you through the returns process.
When will I receive my refund?

Refunds are usually processed within 7-10 working days after we receive and inspect your returned items. Your bank or payment provider may take additional time to complete the refund.
What are your delivery times?

Orders are typically dispatched within 2-3 working days and delivered within 3-4 business days from dispatch, excluding public and bank holidays.
What countries do you deliver to?

We currently deliver throughout the United Kingdom, including England, Scotland, Wales, Northern Ireland and UK remote regions.

Need More Help?

If you can't find the answer you're looking for, contact us and our team will be happy to help.

HELLO@NORSHPETFOOD.COM