Norsh is suitable for adult and senior dogs of all breeds and sizes. Feeding amounts can be adjusted depending on your dog's size, age, and activity level. Please note Norsh is not suitable for puppies.

Yes, we recommend transitioning gradually by mixing Norsh with your dog's current food over a 14-day period to help their tummy adjust:

Days 1–4: 20% Norsh, 80% old food
Days 5–7: 40% Norsh, 60% old food
Days 8–10: 60% Norsh, 40% old food
Days 11–13: 80% Norsh, 20% old food
Day 14: 100% Norsh

It depends on the allergy. Dogs can be allergic or sensitive to specific ingredients, most commonly certain proteins. If your dog has a known allergy, we'd suggest:

1. Checking the ingredient list carefully and avoiding any proteins or ingredients your dog reacts to.
2. Choosing a flavour with a protein your dog hasn't had issues with before.
3. Transitioning slowly and monitoring how your dog responds.

DPD will attempt delivery to your address. If you're regularly out during the day, we recommend using your workplace as your delivery address. Please ensure you provide an up-to-date mobile number at checkout so DPD can send you delivery updates by text.

If a delivery attempt is made and your parcel is returned to us, we're unable to reship free of charge. If your original order qualified for free delivery, standard postage charges will still apply to any resend. Postage must be paid in advance before we can resend your parcel.

We use DPD for all UK and Ireland deliveries. Once your order has been dispatched, you'll receive a tracking number which you can use at www.dpd.ie/tracking to follow your delivery.

We deliver across the UK (including Northern Ireland) and Ireland. Please note that surcharges apply to deliveries to the Scottish Highlands, Islands, and other remote UK regions. For any international delivery enquiries, please contact us at hello@norshpetfood.com.

Yes, this can happen. Depending on the size and weight of your order, items may be split across more than one parcel. DPD will always aim to deliver all parcels together, but on occasion separate parcels may arrive on different days within your 2–3 day delivery window. Please wait until day 3 before getting in touch with us at hello@norshpetfood.com.

We're sorry to hear that! At Norsh, we're committed to delivering the best quality pet food. If your order arrives damaged or faulty, we'll arrange a refund or replacement.

Please do the following:
• Keep the damaged items and packaging exactly as they arrived
• Take photographs immediately upon delivery
• Contact us within 30 days at hello@norshpetfood.com with your order number, best before date, and batch code

Do not return the damaged items to us — we'll advise on next steps once we've reviewed your claim.